Terms & Conditions

These Terms and Conditions and our Privacy Policy govern your use of the hhfreefrom and halenhearty.co.uk website and your relationship with www.hhfreefrom.com (H&H Free From ltd). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions and/or our Privacy Policy, please do not register for or use the website.


All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to our “Returns and Refunds” policy).

H&H Free From ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

In the unlikely event that an order is lost, damaged, delayed or faulty we won’t be able to cover for any damages or losses beyond that of replacing the goods. Please let us know of any problem, as soon as you become concerned and within 24 hours of delivery for damage or faulty goods.

If you leave an instructions for the courier where to leave parcel if you are not at home without signing for it you immediately waive your right to compensation if the item is damaged or stolen as it isn’t possible to guarantee its integrity after delivery.

Marketing Materials

We may from time to time at our discretion send you relevant Marketing literature or relevant product samples.


We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

The price you pay is the price displayed on this website at the time we receive your order.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Payment can be made by any method specified in How to use this website. For information about secure online ordering see Security.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices are shown in £ sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated.

Out of stocks

If in the unfortunate event an item is out of stock once you have placed your order, we will contact you to arrange a refund.

Returns and refunds

H&H Free From ltd are committed to making high-quality produce that we’re sure you be pleased with. Please make sure that you check your items carefully before they are purchased. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.

Once the order is placed you will no longer be able to amend the order.

In the unlikely event that there is something wrong with your delivery please contact hello@hhfreefrom.com

Product Information

Product information, dietary flags, photographs, and pack sizes are all for illustrative purposes and general advice. Though we believe them to be correct they cannot be guaranteed. From time to time recipes, packaging, dietary classifications and ingredients vary and change and we may not always be as up to date as we would like them to be, so please always check the details on the packaging before using. It is especially important to check suitability for special diets and if there is a possibility of an allergic reaction.

Products sold through our internet shop are sold according to the description on the website and without a certificate of conformance,

Please contact your doctor directly if you have any doubts concerning the nature of product ingredients or if you suspect that you may be allergic to the ingredients.

H&H Free From ltd’s Distance Selling Regulations

The Distance Selling Regulations 2000 are designed to protect customers who are not physically present with the seller at the time of purchase. If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivery item (excluding those ordered in-store). This does not apply to, items that due to their nature cannot be returned; perishable goods (e.g. food, flowers and periodicals/magazines), items personalised or made to your specification; audio/video recordings or software that you have unsealed;

As such under the regulation once an order has been dispatched cancellation or refund policy doesn’t apply as we only supply perishable goods.


We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.


Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password (“Password Details”). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see “Contact Us” for more information and full contact details).

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Privacy Policy

Under the principles of the Data Protection Act we need to inform you that we hold a record of all the details we need for setting up and servicing you as a customer. We will share your information solely for the purpose of your order and never share this with any third parties for marketing purposes.

If our records of your name, address, telephone number or any other special information are in any way inaccurate please let us know. We do not store any credit or debit card details.

Cookie Policy

Cookies are used on this website, but only to keep track of the contents of your shopping cart once you have selected an item. Cookies are small text files that websites can send to your computer. A cookie can be thought of as your online ID card, which tells our site info about your order and user details. Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to spread viruses, or get a user’s e-mail address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

English Jurisdiction

Our service to you is governed by and construed in all respects in accordance with the laws and courts of England. When shopping with us your statutory rights are protected.

International Use

H&H Free from ltd (www.hhfreefrom.com and www.halenhearty.co.uk) makes no promise that materials on the  website are appropriate or available for use in locations outside the United Kingdom, and accessing the www.hhfreefrom.com and www.halenhearty.co.uk site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

Third Party Websites

As a convenience to www.hhfreefrom.com and www.halenhearty.co.uk customers, the sites includes links to other web sites or material which are beyond its control. H&H Free from ltd is not responsible for content on any external sites.

Advertising and Sponsorship

Part of the www.hhfreefrom.com and www.halenhearty.co.uk site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the said sites complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.


All recipes on this website are property of H&H Free From Ltd.
Although we have trialled and tested each recipe, we do not offer any guarantee of the quality of the results achieved by individuals who follow our recipe guidelines.

The stated dietary suitability of a recipe (“Special Attributes”) are subject to the suitability of the ingredients used by the individual.

Dietary status is a guideline only. If you have a food allergy, please check the suitability of your ingredients.

Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.


If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and H&H Free From ltd ignores this, www.hhfreefrom.com and www.halenhearty.co.uk will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
H&H Free From ltd shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

The www.hhfreefrom.com and www.halenhearty.co.uk website is owned and operated by H&H Free From Ltd, a company registered in England whose registered office is:

H&H Free From ltd

Unit 3.14 Bridge House 7 Bridge Street Taunton TA11TG Somerset UK.

Registered in England with Company Number: 12061075

Customer Services email: hello@hhfreefrom.com
We recommend you print out a copy of these terms and conditions for future reference.